FREQUENTLY ASKED QUESTIONS
A FEW THINGS
WORTH KNOWING
Clear answers on choosing your experience, booking and the details of your trip.
FROM YOUR FIRST ENQUIRY TO YOUR FIRST RUN
FIND THE ANSWER
Browse the essentials below. For advice about your own plans, our team is here to help.
01 / BOOKING
YOUR NEXT TRIP
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Join a scheduled group experience or ask us to plan a private trip around your people. Explore our current experiences for dates, details and availability.
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Yes. Our open group experiences welcome individual enquiries. Tell us which trip interests you and we’ll discuss availability, suitability and rooming options.
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Send an enquiry with your preferred experience, dates and group size. We’ll discuss the details, confirm availability and explain the next steps to secure your place.
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Yes. From trips with friends and family to client hospitality and team experiences, we can shape the destination, skiing and wider stay around your group.
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Inclusions depend on the experience and package. Check the trip page and your proposal for accommodation, coaching, transfers, lift passes and equipment. We’ll confirm the details before you book.
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Flights are usually arranged separately. We can discuss suitable airports and arrival times so your travel fits the trip. Confirm the arrangements with us before booking flights.
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We’ll confirm the price, payment schedule and booking terms for your chosen experience before you commit. If you have questions about a quote or payment, contact the team.
02 / SKIING
FIND YOUR FIT
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Each experience has its own requirements. Start with our ability guide and the trip page, then tell us about your skiing. We’ll help you judge whether the terrain and coaching are a good fit.
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Yes, particularly on a private trip. Tell us about everyone’s experience and goals so we can discuss suitable coaching and skiing arrangements. Scheduled group experiences have their own entry requirements.
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No. Our Norway experience offers two groups: race training and technical freeskiing across varied terrain outside the gates. Freeskiers may have the option to try gates later in the week, entirely by choice.
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Adults aged 18+ who ski black runs confidently and in control, and want to refine their technique. Groups are capped at six skiers.
Winter 2026/27 coaching is €300 per person per day or €750 for a three-day block. Full packages are available on request.
03 / ARRANGEMENTS
THE DETAILS
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Yes. We can explore hotels and private chalets around your destination, budget and rooming preferences. Accommodation is only included where stated in your chosen package or proposal.
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We can help coordinate airport transfers and transport in resort. Share your arrival and departure plans so we can discuss suitable arrangements and costs.
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Yes. Tell us what you’re bringing and what you need. Equipment hire and lift pass arrangements depend on the trip. We’ll confirm what is included and any additional costs with your package.
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Yes. We can discuss coaching or guiding around your ability, goals and destination, either as part of a tailored trip or alongside your stay.
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Yes, through selected destination experiences. The terrain, ability requirements and operating conditions vary by trip. Explore the relevant page and speak to us about your off-piste experience before booking.
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Yes. Dining, celebrations, wellness and activities for non-skiers can all form part of a tailored stay. Tell us about your group, including children, dietary needs and any special requests. Options depend on the destination and availability.
04 / PRACTICAL
BEFORE YOU GO
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Mountain conditions can affect the terrain, schedule and operation of an experience, particularly off-piste and heli-skiing. We’ll explain the relevant arrangements for your chosen trip. Any changes or cancellations are subject to its booking terms.
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Yes. Travel insurance with appropriate winter sports cover is required. Check directly with your insurer that it covers your planned activities, including any off-piste skiing, race training or heli-skiing.
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Contact us as soon as your plans change. Available options, charges and refunds depend on the terms of your booking. Please review those terms before confirming your trip.
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CARV technology forms part of our Val d’Isère Performance Clinics. Tell us whether you already have CARV when you enquire and we’ll discuss what you’ll need.
LET’S TALK
IT THROUGH
Tell us what you have in mind. We’ll help you find the right experience and clarify the details.