TERMS &
POLICIES

BEFORE YOU TRAVEL

TRAVEL &
GUEST SUPPORT

A few things to consider before you book. These summaries offer practical guidance; they do not replace your booking terms or affect your legal rights.

Travel insurance & activity cover

Check with your insurer that your policy covers your destination and the activities you intend to take part in. Race training, off-piste skiing, ski touring, heli-skiing and cat-skiing can have different exclusions or conditions.

Ask about emergency medical treatment, mountain rescue, repatriation and cancellation cover. Share the trip description with your insurer if you are unsure what is covered.

Booking partners & financial protection

Before you pay, make sure you understand which company you are booking with, who provides each part of the trip and which terms apply. Ask us to clarify any supplier or payment arrangements that are unclear.

Financial protection depends on the actual booking arrangements. Personal travel insurance is separate from any package or insolvency protection. Ask for the details applicable to your booking; do not assume that every experience has the same protection.

Ability, safety & guest conduct

Choose an experience that matches your skiing, fitness and confidence. Our Ability Level Guide is a useful starting point. Tell us about your recent skiing and discuss any concerns about suitability before booking.

Follow the safety instructions given for your activity and show consideration for other guests, the team and local communities. Contact us for the equipment, participation and safety information relevant to your trip.

Weather, snow & itinerary changes

Mountain conditions can affect terrain, lifts, guiding, helicopter operations and the day’s programme. Check the trip information for any arrangements covering changes, unused activities or cancellations.

For questions about a specific change or refund, refer to the Refund & Cancellation Policy and contact us with your booking details.

Accessibility & additional needs

Contact us before booking to discuss access, accommodation, communication or other support needs. The terrain, transport and facilities vary between destinations and experiences.

Let us know what support would help so that suitability and any available arrangements can be discussed. Please ask for an appropriate way to share sensitive health information rather than putting detailed medical records into a general enquiry form.

Children, families & safeguarding

Age limits and supervision arrangements depend on the experience. Our Val d’Isère Performance Clinics are for adults aged 18 and over. For family or younger guests on other trips, ask about suitability, supervision, consent and safeguarding arrangements before booking.

Raise a welfare concern with the team promptly. If someone is in immediate danger, contact the local emergency services.

Photography, filming & coaching video

Coaching video and images used for publicity serve different purposes. Ask how any filming will be used, who can access it and what choices are available.

Tell us if you do not wish to appear in promotional photography or filming. For a question about an image already published, email info@uniqxadventures.com with a link or description so we can identify it.

Feedback, complaints & privacy concerns

If something is not right, contact the team as soon as you can so the issue can be understood. For a written complaint, email info@uniqxadventures.com with your booking reference if available, a summary of the issue and the outcome you are seeking.

You can use the same address for a concern about personal information. Please identify it as a privacy concern and avoid sending unnecessary sensitive documents in your first message.

Private groups & corporate experiences

For a private or corporate trip, review the proposal for your group, including the named contracting party, inclusions, payment schedule, guest changes and cancellation arrangements.

Discuss group requirements and any additional supplier terms before confirming. Share relevant participation and travel information with everyone taking part.

Cookie choices & website use

Use the Cookie Preferences control at the bottom of the page to review your website choices. Our Privacy & Cookies Policy contains the current published information.

Our Website Terms & Legal Information explain who operates this website, how its content may be used and how your legal rights are preserved. For help accessing information or permission to reuse imagery, contact the team.

A QUESTION
BEFORE YOU BOOK?

Tell us which experience you are considering and what you would like to clarify. We’ll help you find the relevant information.

CONTACT THE TEAM ↗

UNIQ X GLOBAL LIMITED
Registered in England and Wales. Company number 15611757.
Registered office: 2nd Floor Medway Bridge House, 1-8 Fairmeadow, Maidstone, Kent, United Kingdom, ME14 1JP.

WEBSITE TERMS & LEGAL INFORMATION ↗