WHEN PLANS CHANGE
CANCELLATIONS
& REFUNDS
Clear information about changes, cancellation charges and your refund rights.
Last updated: 7 October 2026
Plans can change. This page explains how to request a change or cancellation and how refunds are assessed. Read it with the terms and cancellation schedule supplied before you book your particular experience. This overview does not retrospectively change an existing contract. Your statutory rights always apply.
1. THE ARRANGEMENTS FOR YOUR BOOKING
UNIQ X GLOBAL LIMITED may supply an experience itself or arrange services involving another provider. Who receives your payment does not, on its own, establish who is legally responsible for the booking.
Your booking information should identify the contracting business, UNIQ X’s role, the services included and the applicable terms. If anything is unclear, contact info@uniqxadventures.com before paying.
2. IF YOU NEED TO CANCEL
Tell the business responsible for your booking as soon as possible, using the contact details in your booking information. For bookings with UNIQ X, email info@uniqxadventures.com with your name, booking reference if available, and what you wish to cancel. We will confirm receipt. If you do not hear back, please follow up.
For a cancellation-charge schedule, we use the date valid notice is received, rather than when it is later processed. Any statutory rule that makes the date you send notice decisive takes priority. If a partner is your contracting provider, follow its notified cancellation procedure and copy us in so we can help. For a UK-regulated package sold through UNIQ X as retailer, you may notify us directly; receipt by us counts as receipt by the organiser.
3. CANCELLATION CHARGES
The cancellation dates and charges for each experience are provided before booking. They reflect its arrangements, including accommodation and supplier commitments. There is no single percentage schedule covering every UNIQ X trip.
Charges must be fair and justifiable. Applicable cost savings, recoveries and income from reselling services must be taken into account as required by law. A supplier’s charge or a “non-refundable” label does not override your legal rights.
A deposit is part of the booking price, not an additional cancellation penalty. Amounts already paid are credited against any valid charge, with the balance refunded where due. We will explain the basis of a charge on request. An insurance claim does not replace any refund we are legally required to provide.
4. CHANGES AND REPLACEMENT GUESTS
Contact us before changing dates, guests or arrangements. We will explain availability, the effect on the price and any reasonable charges before you decide.
For a package covered by UK package travel rules, you may transfer the booking to someone who meets its conditions on reasonable notice. Notice at least seven days before the package starts is always reasonable. Transfer charges must reflect actual, reasonable costs, supported by evidence. The original and replacement travellers are jointly responsible for the outstanding balance and transfer costs.
5. IF A TRIP CHANGES OR CANNOT GO AHEAD
We will explain the effect on your booking and the available options. Significant changes to a package, or qualifying unavoidable and extraordinary circumstances at the destination or nearby that significantly affect the package or travel there, can give you a right to cancel without a cancellation charge.
If an organiser cancels a package, a refund is due and compensation may also be due, depending on the reason. Minimum-number and extraordinary-circumstance cancellations have specific legal conditions and notice rules.
If UNIQ X cancels a standalone service and you do not agree to an alternative, we will refund the unprovided service. This does not limit any further rights you may have.
6. WEATHER, SNOW AND UNUSED ACTIVITIES
Mountain conditions can affect skiing, lifts, guiding and helicopter operations. We assess the actual effect on the agreed services and any suitable alternatives. There is no blanket rule that weather disruption removes refund rights.
Tell the team promptly if a service is not being provided as agreed. Choosing to miss an available activity does not automatically create a refund entitlement, but any applicable legal rights remain.
7. REFUND TIMING AND QUESTIONS
Where UK package travel rules require a termination refund, it must be made without undue delay and within 14 calendar days after termination, less any lawful cancellation charge. Other refunds follow the applicable contract and legal deadlines. Supplier processing does not remove a refund obligation UNIQ X owes you.
CONTACT THE TEAM
info@uniqxadventures.com
CONTACT UNIQ X ↗
UNIQ X GLOBAL LIMITED
Company number 15611757. Registered in England and Wales.
Registered office: 2nd Floor Medway Bridge House, 1-8 Fairmeadow, Maidstone, Kent, United Kingdom, ME14 1JP.